To find out what our partners like best about us, and how we can provide them an even better service, we conducted an in-depth survey with 14 of them—discussing topics from product setup and usability to client communication and collaboration.

This article highlights some of the insights gained, revealing how mx51 partners with our customers to deliver merchant experiences that make doing business easier.

The partners we surveyed operate across various industries in retail, hospitality and services. The three main questions we asked our participants were:

• How likely are you to recommend mx51?

• How satisfied are you with mx51’s service?

• What comes to mind when you think of mx51?

Highly recommended

100% of our survey participants would recommend our services to a friend or colleague. They would recommend mx51 because of a few key factors, including:

• Our easy to set up solution

• Strong support system

• Quick responses, and

• Dedicated focus on helping partners grow their business

The average score was 8.7 out of 10.

At mx51, we are proud of our unique support capabilities which enables us to diagnose in-store payment issues remotely when needed. With our technology, we have the ability to proactively monitor, diagnose and resolve issues before they impact a merchant.

Our dedicated support team can quickly identify integration or terminal failures and work with our bank and POS partners to triage solutions to ensure a seamless merchant experience. We help drive better advocacy for our partners by delivering a more stable payment solution that minimises the risk of merchants experiencing payment failures, reducing the volume of servicing calls to banks.

Satisfied clients

The partners we surveyed all agree that mx51 excel at building relationships, creating rapport with clients, offering a solid support system, and providing quick response times.

In addition to providing ongoing technical support to help make POS integrations easy, extra touches such as visiting merchants onsite to provide them with direct tech support, was also highly regarded by respondents.

Our cloud-based solution makes software installation quick and easy for merchants versus other solutions on the market today that rely on a client server environment which can often take hours to install. With an integrated offline mode, merchants can also continue to operate with 3G fallback even when their network is down.

At mx51, we are merchant obsessed and committed to delivering a better merchant experience. At the very heart of this commitment is our ongoing focus on nurturing relationships by delivering exceptional service for our partners and their merchant customers.

When asked what comes to mind when they think of mx51, here’s what our participants had to say…

“Quick, easy, stable solution with support. We have a quick, responsive and open relationship.”

– Abacus

“Tech support has been really good.”

– Bizflex

“It’s been simple to work with the people and the technology.”

– Sympac

“We have a good relationship that has been built over time, we get really good support.”

– IdealPos

“mx51 has a modern, clean integration and is willing to work collaboratively to bring a solution to market and produce value for both companies. They also have fantastic ongoing communication to ensure we’re always kept up to date and we feel they genuinely care about our customers.”

- Kitomba Salon & Spa Software

These concepts of support, simplicity and innovation are the tenets of service we pride ourselves on, so we’re thrilled to see this reflected in our partners’ feedback and will continue to build on this reputation and experience to create an even more sophisticated service into the future.

Interested in how easy it is for our technology to integrate with POS software? Get in touch.