When and where you need it.
Integrated issue management
The mx51 Support Dashboard provides a single portal for payment providers to access detailed, (near) real-time reporting and analytics, whilst enabling the management of various services.
Reduce operational costs
Comprehensive terminal data displayed on the Support Dashboard, allows support teams to focus on the issue and save unnecessary payment terminal swaps or technician callouts.
Improve merchant NPS
Improve merchant satisfaction by reducing merchant downtime and unnecessary handoffs. Achieved by leveraging real-time terminal event data, and historical logs to enable support teams to troubleshoot effectively and swiftly.
Provide proactive support
Data of an entire fleet of terminals can be accessed, to identify and group poor-performing terminals with issues. From here, support teams can make proactive support calls to merchants, guiding them through troubleshooting steps.
Fast and easy.
From implementation and beyond.